Facility Technician
UG2
Description
The Facility Technician responsibilities include, but are not limited to - assisting with maintaining the facilities, supporting the Chief and Assistant Chief Engineers with vendor escorts and oversight, assisting with the building key system, handling the flow of inbound and outbound mail, international inbound and outbound mail, shipping and receiving, Fedex and United Parcel Service (UPS), maintaining supply room inventory, stocking pantries, setup/breakdown for special events and daily coverage of open areas. The General Helper will additionally support operations by escorting vendors, performing building tours and maintaining inventory of replacement consumables ie: bulbs, ballast, filters, etc.
RESPONSIBILITIES
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assist with the escort and oversite of trades vendors performing technical maintenance work
- Assist with minor maintenance tasks within a government high rise
- Responsible to document work orders for work being performed within the computerized maintenance management system (Building Engines).
- Must be knowledgeable of all equipment, equipment rooms and sub-contractor responsibilities
- Assist with the building key system working in conjunction with the locksmith.
- Responsible for helping with the daily workflow in the mailroom, ensuring prompt and efficient set up of conference rooms (when applicable) and mail distribution.
- Responsible for daily mail processing, including metering, sorting, delivery of mail within the facility and loading and unloading trucks.
- Process and properly document all incoming and outgoing international packages and mail
- Maintain and stock supplies in mailroom areas with necessary supplies.
- Ability to perform set-ups, breakdowns and/or clean ups of conference rooms.
- Maintain accurate documentation of all incoming courier and messenger packages.
- Assist in processing, receiving and retrieving storage boxes to and from our off-site facility.
- Prepare outgoing packages being shipped via UPS, FedEx in accordance with the carrier's shipping guidelines to best insure timely delivery.
- Retrieve mail from the post office on a daily basis and drop off end of day mail that requires special processing.
- Delivery of paper and cleaning supplies as needed.
- Completes work in accordance with UG2 Standard Operating Procedures and Work Instructions.
REQUIREMENTS
- To perform the job successfully, an individual should demonstrate the following competencies:
- Design - Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Listens and gets clarification; Responds well to questions.
- Written Communication - Edits work for spelling and grammar; able to read and interpret written information.
- Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
- Cost Consciousness - Conserves organizational resources.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Motivation - Measures self against standard of excellence.
- Planning/Organizing - Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
- Quantity - Completes work in timely manner; Works quickly.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- Initiative - Asks for and offers help when needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associates Degree in Business or related field; 3-5 years’ experience in similar role in a high tech environment or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate and apply the concepts of figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to calculate and apply the concepts of figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
• Strong computer skills (working knowledge of Microsoft Suite: Word, Excel, PowerPoint)
• Strong computer skills (working knowledge of Microsoft Suite: Word, Excel, PowerPoint)
Other Skills and Abilities
• Must be a team player with high energy and drive for continuous improvement
• Must be flexible to work nights and weekends on occasion to support special events or functions.
• Two years of experience in customer service environment
• Demonstrated professionalism and strong interpersonal skills
• Valid driver’s license for driving MassDOT vehicle and acceptable driving record
• Superb communication skills on the phone and in person for help-desk related tasks
• Ability to conduct regular tours of facility
• Understanding of audio-video equipment (PA systems, conference phones, projectors, etc.)
• Must be a self-starter that can work independently.
• Must be a team player with high energy and drive for continuous improvement
• Must be flexible to work nights and weekends on occasion to support special events or functions.
• Two years of experience in customer service environment
• Demonstrated professionalism and strong interpersonal skills
• Valid driver’s license for driving MassDOT vehicle and acceptable driving record
• Superb communication skills on the phone and in person for help-desk related tasks
• Ability to conduct regular tours of facility
• Understanding of audio-video equipment (PA systems, conference phones, projectors, etc.)
• Must be a self-starter that can work independently.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 50 pounds
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift 50 pounds
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places and outside weather conditions. The noise level in the work environment is usually loud.