Careers

This position is accountable, but is not limited to, achieving/exceeding revenue and profit plan, maintaining and improving morale, retention and productivity and reports directly to the Senior Vice President of Operations & Maintenance. In conjunction with the Senior Vice President of Operations & Maintenance this position will help develop and execute strategic direction and be accountable for implementation. This position is considered an advanced management position.   

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Business and Operations Planning. The Senior Director of Technical Services will be responsible for ensuring alignment with the client’s overall objectives and performance measurements.
  • Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results.
  • This position will lead UG2s’ specific management strategy for each Office by developing a three (3) year time line which includes operating and suggesting capital improvement
• Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance.
  • Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out.
• Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The Senior Director of Technical Services will drive the service levels across the account, working closely with the clients team to develop specific performance metrics that are based on business strategy and operational requirements.
• Monthly Reporting. The Senior Director of Technical Services will analyze monthly reports to ensure strategic alignment and optimal delivery of service.
• Account Review Meetings. Our site team will regularly meet with our client’s team to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.
• Interface with our client’s location point of contacts (POCs) as needed
• Coordinate consistent service delivery
• Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit of the client’s budget amount
• Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account(s).
• Responsible for helping set the strategic direction and implementation of business initiatives at the local/National market level.
• Responsible for meeting both internal and external growth objectives as established by the Company by directly contacting customers, providing proposals and presentations to same and on boarding new client.
• Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business.
• Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards.
• Responsible for quantifying the market opportunities, by segment; establish share objectives; identify target accounts by application area; and put in place the appropriate plans and programs to meet objectives in assigned area.
• Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area.
• Responsible for the strategic planning and management of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area.
• Responsible for ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
• Responsible for creating a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.
• Responsible for driving continuous improvement and innovation through out account (s).
• Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people.
• Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them.
• Responsible for the achievement of assigned team member’s responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations.
• Responsible for driving continuous improvement and innovation though out the account (s).
• Responsible to support business development by performing labor needs analysis (LNAS) & participating in presentation to potential clients.
• Responsible to perform facility condition assessment & identify energy
  consumption/measures on existing accounts.

Other Qualifications                  

Experience with operations and maintenance for a HighTech Industry is preferred.  Industry designation preferred.  Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.

Facility Management, IFM experience preferred.